Phone: 07 4771 6666

Email: [email protected]

STOP !!

Have you got flu like (fever, cough, sore throat) symptoms?

Are you having breathing difficulty?

If you answered YES to ANY of these questions, please call the surgery to book your appointment.

We are only offering Telephone Consultations via HotDocs at this time. If you require a physical appointment, please contact the Practice on 4771 6666.

Please take the Coronavirus Quiz

https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/novel-coronavirus-quiz?fbclid=IwAR2w3NfrMLSr2yjANFtY9b-ByMOuSHySdkQN6YCGdk78syg9s1Ihh24_GjA

Opening Hours

8.30-4.30pm Monday to Friday

CLOSED Saturday
CLOSED Sunday and Public Holidays

Address: 14/47 Bundock St, Belgian Gardens Qld 4810

(Situated in the Belrowes Complex near the Pallarenda traffic lights)

WE ARE A PRIVATE BILLING PRACTICE

Our Standard Consultation Fee is $80.00.

Our Standard Discounted Consultation Fee is $60.00.

Telephone Consultations, from 1st October 2020 until 30th March 2020, will be $60.00 with a rebate of $38.75 (conditions apply).

Please note that we charge DNA Fees on all Face to Face and Telephone Consultations.

For more information our Consultation Fees, please click on the Bookings and Fees Tab.

Please be advised that for all new patients 50 years and older, we require an initial long consultation.

We do not accept script or referral requests over the phone or email.

These requests require an appointment.

If you require a nurse for your doctors appointment, (ROS, Dressings, injections, vaccinations, IUD's, Medicals), please make sure you advise at the time of booking to avoid having to re-book due to unavailability of nurse.

Due to the COVID-19 Pandemic we are currently facing, Belgian Gardens Medical Centre is committed to providing you with care for as long as we can, while also keeping our patients, Doctors and Staff safe.

For this reason, we have decided that we will continue with Telephone Consultations if you wish to use this service.

As of 1st October 2020, due to the changes in Medicare legislation, we are unable to bulk bill this service.

For a STANDARD TELEPHONE CONSULTATION. The Doctor will call your phone number as close to the time chosen as possible.
If you have been to the Practice within the last 12 months, there is a fee of $60, with a rebate of $38.75.
If you haven't attended the Practice in the last 12 months, there will be a non-rebateable fee of $60 payable for this consultation.

If you have no cold or flu symptoms, and you require a physical appointment, please call the Practice on 4771 6666. You are to come into the practice AT YOUR ALLOCATED time and you are to attend the appointment on your own. 

We also advise that we are NOT able to take any new patients at this time with the exception of initial Mirena consultations, HRT and Aviation Medicals. Please also note that these consultations are billed as a non-rebateable fee also.

We understand that this is a hard time for everyone, and we ask that you respect our Staff also, as we are all just trying to get through this pandemic the best way that we can.

 Our Nurses are still available for advice on cold/flu symptoms and anything else you may wish to ask that doesn’t require doctor intervention.

 We thank you for your understanding and cooperation at this time.

 We strive to provide the best care to every patient, in a friendly and caring environment.

Belgian Gardens Medical Centre has five local GPs, Dr Nichola O’Reilly; Dr Fiona Fleming, Dr Michelle Vollmerhause, Dr Sonia Gautam and Dr Martin Carr, together with our friendly staff consisting of a Practice Manager, Practice Nurse and Reception staff.

We are located in the Belrowes Complex - 47 Bundock Street, Belgian Gardens.

We work closely with the Chemmart Pharmacy and Sullivan Nicolaides Pathology next door, and have sufficient customer parking at the back of the complex.

BGMC is a family friendly private billing practice, with discounted rates for children under 16 and pensioners.

We welcome new patients, and enjoy seeing all our new and regular patients. 

We offer same day appointments!!

Belgian Gardens Medical Centre is a Teaching Partner of the College of Medicine and Dentistry at James Cook University.

We currently have Medical Students sitting with our Nurse and/or Dr O'reilly most days. If you do not wish to have the student in your consultation, please advise Reception staff.

  EXTRA SERVICES WE PROVIDE

Dr Martin Carr conducts AVIATION MEDICALS at our Practice

 Dr Michelle Vollmerhause and Dr Sonia Gautam provide MIRENA INSERTIONS at our Practice.

Dr Nichola O'Reilly and Dr Martin Carr conduct Recreational Dive Medicals at our Practice

Have you returned from travelling overseas in the past 14 days?

Have you got flu like symptoms? Are you having breathing difficulty?

If you answered YES to ANY of these questions, please call the surgery to book your appointment, as we have different options available to you.

Due to the recommendations of the World Health Organisation with regards to isolation of patients with suspected Coronavirus, we ask that if you suspect you may have it, please do not come into the Practice. Please call us immediately, so we can triage and discuss your options with you.

We recommend you calling the Coronavirus Hotline on 1800 020 080 if you need further advice and instruction, and if you are really unwell to head to your local Emergency Department.

It is recommended to keep yourself isolated for 2 weeks, especially as there is no treatment for this virus at this stage.

https://www.health.qld.gov.au/news-events/news/novel-coronavirus-covid-19-sars-queensland-australia-how-to-understand-protect-prevent-spread-symptoms-treatment

NURSING TIME

Due to the demand on our Nursing time with 5 doctors consulting, we request that when you are booking the following appointments with your GP, you also require an appointment with the Nurses. 

• Dressing and wound reviews; 
• Removal of Sutures;
• Excisions and Biopsies; 
• ANY Vaccination, immunisation, injection;
• Ear Syringes;
• Iron Infusions; 
• Mirena Insertions and Removals;
• Implanon Insertion and Removals;
• ECG and Spirometry; 
• Employment Medicals; Dive Medicals, Aviation Medicals, Drivers Licence Medicals; and
• Health Assessments.

You MUST advise Reception (and online bookings) at the time of booking these appointments, that you require the Nurse, to avoid having to re-book when the Nurse is available. 

PATIENT PRIVACY

When receiving results over the phone, we will always ask you your full name and another TWO individual identifiers to ensure we are speaking to the correct patient. 

We will do this every time we speak with you over the phone regarding results or any other health information you require. 

We do this for YOUR Privacy, not to inconvience you.

We also WILL NOT provide personal or health information to a person other than yourself, on your behalf. You can not call up for your spouse or child under 16 years of age, regardless of whether you were in the initial appointment with them or if you paid for the consultation. 

Again, this is for YOUR privacy.   

DID NOT ATTEND NOTICES AND PAYMENTS

We are a fully booked Medical Practice with a Cancellation list for patients who were unable to get an appointment. 

We are also a Practice who send out SMS reminders to all patients with a valid mobile number on their files, the day before their booked appointment time. We also provide appointment cards to all patients, unless otherwise advised, of their booked appointment time. 

All we ask is if you are unable to attend your scheduled appointment to please contact the surgery and advise so. This way we can offer that appointment time to someone on our cancellation list. 

If you do not advise us that you are unable to attend within 2 hours of your appointment time, you will first receive a letter advising you missed an appointment. If you miss another appointment, you will be billed a $36 DNA fee. This is non rebateable from medicare and is payable before your next consultation. 

We thank you for your understanding. 

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