When receiving results over the phone, we will always ask you your full name and another TWO individual identifiers to ensure we are speaking to the correct patient.
We will do this every time we speak with you over the phone regarding results or any other health information you require.
We do this for YOUR Privacy, not to inconvenience you.
We also WILL NOT provide personal or health information to a person other than yourself, on your behalf. You can not call up for your spouse or child over 14 years of age, regardless of whether you were in the initial appointment with them or if you paid for the consultation.
Again, this is for the patient’s right to privacy.
