Phone: 07 4771 6666

Online: Click the red button in the right hand corner of each page.
Email: [email protected]

Please be aware of the date when you are booking online - the next available appointment time with your specific doctor, may not be the day you are booking for.

Opening Hours

8.30-4.30pm Monday to Friday

8.30am-12.00pm Saturday
CLOSED Sunday and Public Holidays

Address: 14/47 Bundock St, Belgian Gardens Qld 4810

(Situated in the Belrowes Complex near the Pallarenda traffic lights)

WE ARE A PRIVATE BILLING PRACTICE

Please be advised that for all new patients 50 years and older, we require an initial long consultation.

We do not accept script or referral requests over the phone or email.

These requests require an appointment.

If you require a nurse for your doctors appointment, (ROS, Dressings, injections, vaccinations, IUD's, Medicals), please make sure you advise at the time of booking to avoid having to re-book due to unavailability of nurse.

When booking an appointment, please ensure you advise the reception of the following, at the BEGINNING of the conversation:-

* What day you would like the appointment;

* Which Doctor you would like to see;

* How many appointments are required (1 for each family member);

* If you require a standard or long appointment.

 This helps find the best suitable time for an appointment, and also minimises waiting times.

Please be advised that for all new patients, we require an initial long consultation.

This enables us to be able to take a complete history of you, to ensure the best care possible.

New patient consultations involve:-

1. History Taking

2. Examination

3. Investigation

4. Management

We also ask that if you have two or more new issues / requests, that you make a long consultation to ensure you get all your concerns aired in the one consultation.

We do not accept script or referral requests over the phone or email. These requests require an appointment. 

Please be aware that MEDICARE HAVE STOPPED REFUNDS VIA CHEQUE.

To receive your Medicare rebate, your bank details have to be recorded with Medicare.

You can either call them on 132 011; go online in your MyGov Account or ask Reception for a Form to fill in and post off to Medicare.

Level A – small consult – $48 (medicare rebats $17.50)
Level B – standard consult – $78 (medicare rebates $38.20)
Level C – long consult – $135 (medicare rebates $72.80)
Level D – extra long consult – $175 (medicare rebates $108.85)

The following discounts apply (on a Standard Consultation)

Child up to the age of 16 – $61.00
Pension and Healthcare Card – $67.00
Pensioners over 65 – $57.00

Please note that on a Saturday, our fees increase by $10 on top of a normal charged consultation.

Home Visits are at the discretion of our Doctors availabilities and the severity of the condition.

We do not take on any new Nursing Home patients but will see our existing patients when they enter into a Nursing Home.

Important Note: Our Practice sends out SMS Reminders for all appointments (if you have a valid mobile number) and also have an Online Booking system (which also sends out reminders).

As we do everything in our power to help you remember your appointments, we charge a Did Not Attend fee of $36.00 if you do not provide us with a minumum of 1 hours notice. We understand that unexpected things happen but a phone call is always appreciated.

PATIENT CONSULTATIONS

It has come to our attention, that parents / guardians / carers are attending consultations on behalf of their children / partners.

Patients must attend consultations, for medico-legal and billing purposes. This includes for scripts, referrals, discussions, paperwork, etc. 

If you attend a consultation without the person you are wishing to discuss, you will be turned away and told to re-book with the patient in question. 

Other Services include:

Workcover Consultations (standard) - $78

Commercial Drivers Licence – $140
Biopsies $115
Skin Checks (long consult)– $135
Implanon Insertions/Removals $140

Iron Infusions $145

Recreational Dive Medicals $150

Yellow Fever Vaccinations $78 consultation fee + $115 for the vaccine.

Mirena Insertions - $180 - Dr Sonia Gautam and Dr Michelle Vollmerhause

NURSING TIME

Due to the demand on our Nursing time with 5 doctors consulting, we request that when you are booking the following appointments with your GP, you also require an appointment with the Nurses. 

• Dressing and wound reviews; 
• Removal of Sutures;
• Excisions and Biopsies; 
• ANY Vaccination, immunisation, injection;
• Ear Syringes;
• Iron Infusions; 
• Mirena Insertions and Removals;
• Implanon Insertion and Removals;
• ECG and Spirometry; 
• Employment Medicals; Dive Medicals, Aviation Medicals, Drivers Licence Medicals; and
• Health Assessments.

You MUST advise Reception (and online bookings) at the time of booking these appointments, that you require the Nurse, to avoid having to re-book when the Nurse is available. 

PATIENT PRIVACY

When receiving results over the phone, we will always ask you your full name and another TWO individual identifiers to ensure we are speaking to the correct patient. 

We will do this every time we speak with you over the phone regarding results or any other health information you require. 

We do this for YOUR Privacy, not to inconvience you.

We also WILL NOT provide personal or health information to a person other than yourself, on your behalf. You can not call up for your spouse or child under 16 years of age, regardless of whether you were in the initial appointment with them or if you paid for the consultation. 

Again, this is for YOUR privacy.   

DID NOT ATTEND NOTICES AND PAYMENTS

We are a fully booked Medical Practice with a Cancellation list for patients who were unable to get an appointment. 

We are also a Practice who send out SMS reminders to all patients with a valid mobile number on their files, the day before their booked appointment time. We also provide appointment cards to all patients, unless otherwise advised, of their booked appointment time. 

All we ask is if you are unable to attend your scheduled appointment to please contact the surgery and advise so. This way we can offer that appointment time to someone on our cancellation list. 

If you do not advise us that you are unable to attend within 1 hour of your appointment time, you will first receive a letter advising you missed an appointment. If you miss another appointment, you will be billed a $36 DNA fee. This is non rebateable from medicare and is payable before your next consultation. 

We thank you for your understanding. 

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